Minimum 1 Year experience in International BPO - Sales/Upselling/Cross-Selling/Customer service process Strong phone
communication skills
Job Requirements:
· A background in medical billing or insurance claims administration (Medical Billing, Coding and Collections Specialists, and/or Health Insurance Claims Administrators strongly preferred)
· 2-3 years' experience in Medical Billing, Coding, A/R follow up and Collections experience preferred
· Explanation of Benefits (EOB) knowledge
· General medical terminology and medical front desk experience
· Experience with Benefits and insurance verification including Out of Network (OON) Benefits
· Manual OON paper claim submission experience
· The desire to be part of a team of professionals that have fun while really making a difference to our clients
· Proficient with Microsoft Office
· Ability to think outside the box with excellent time-management skills and deadline management
· Problem solving skills that persist to a solution
· Excellent organizational and scheduling skills
· Ability to multi-task, while working with a sense of urgency
· Ability to prioritize many coexisting projects
· Self-motivated /Self Starter
· Take ownership of the position
· Time management
· Reliable
· Knowledge of CPT/ ICD- 9 and 10 is required.
· Medical Billing and / or Coding Certificate a plus
· Excellent communication (verbal and written) and customer service skills – must be able to communicate effectively with Clients, Insurance Companies, and Providers both in writing and over the phone
· Website Navigation of carrier web portals to find info relative to resolution and/or claim processing
· Experience investigating and research for appeals and drug manufacturer websites for copay assistance
· Extensive phone experience with carriers and providers
· Strong interpersonal communication skills Benefits you will enjoy when you join our team: Extensive paid training, a supportive and positive team environment and culture advancement opportunities Benefits, including medical, dental, vision, 401K and life insurance
· Generous PTO and paid Holidays
Company is passionate about protecting our members’ medical data and championing data privacy around the world. Healthcare is complex. Rampant medical fraud, overbilling, and privacy violations negatively impact the lives of millions of Americans. Company gives power to the patients by restoring privacy, control, and savings to healthcare consumers. With patent-pending AI technology and a team of passionate professionals, Company protects against medical fraud and privacy intrusions, organizes and audits insurance claims and medical bills, and helps members fight back against overbilling