Job Description

Responsibilities

Coordinating Export Operations: Assisting the Export Manager in managing and overseeing the export
operations of the company. This includes coordinating shipments, ensuring compliance with
international trade regulations and maintaining accurate export documentation.
Customer Relationship Management: Building and maintaining relationships with international
customers, distributors, and agents. Responding to customer inquiries, resolving complaints, and
ensuring customer satisfaction to enhance business relationships.
Order Processing: Managing export orders from receipt to delivery. This includes coordinating with
production and logistics departments to ensure timely order fulfillment, and tracking shipments to
ensure on‐time delivery.
Pricing and Quotations: Assisting in determining export pricing strategies based on market conditions,
production costs, and competition. Preparing and submitting accurate and competitive quotations to
customers and negotiating pricing terms when required.
Documentation and Compliance: Ensuring compliance with export regulations and documentation
requirements of the importing countries. Preparing export documents, including invoices, packing lists,
customs declarations, and export licenses, and verifying their accuracy.
Logistics Coordination: Collaborating with freight forwarders, shipping lines, and customs brokers to
arrange transportation, manage customs clearance, and track shipments. Ensuring smooth logistics
operations and resolving any issues that may arise.
Export Reporting: Compiling and analyzing export data, sales figures, and market trends to generate
reports for management. Assisting in evaluating export performance and identifying areas for
improvement.
Team Collaboration: Collaborating with cross‐functional teams such as sales, production, finance, and
marketing to ensure effective communication and coordination in export‐related activities.
Continuous Improvement: Staying updated with international trade regulations, export documentation
requirements, and market trends. Identifying opportunities for process improvements and
implementing best practices to enhance efficiency and productivity.