Job Description

Customer care executives are experts in customer service, providing high-stakes customer service in large organizations and managing teams of customer care representatives. Any industry that involves business-to-customer sales employs customer care executives. They might work in a call center setting or in the corporate home office of a retail brand. Those who work in a corporate home office setting keep normal office hours. Those who work in 24-hour call centers may have to work evening or graveyard shifts.