Job Description

Position: Patient Care Executive /CRM

Responsibilities:

1. Onboarding - doctors , lab & diagnostics & hospitals

2. Plan, coordinate and carry out patient care operations.

2. Address patient requests and needs in a professional manner.

3. Respond to patient concerns timely and ensure patient satisfaction.

4. Schedule patient appointments and make reminder calls.

5. Maintain patient medical records up-to-date.

6. Obtain insurance information from patients, process patient billings, and collect

payments.

7. Collect and maintain patient health, demographic, insurance and financial

information.

8. Develop patient care plan based on Physician’s assessment information.

9. Suggest process improvements to enhance patient services.

10. Maintain patient records confidential and secure.

11. Be independent and meticulous, and have good interpersonal, leadership and

problem-solving skills.

12. Sound knowledge of the MIS excel trackers